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Event Details
This course is designed for HEAT Administrators / users who are currently using the product and will be responsible for designing and maintaining their HEAT help desk software system. They should have user knowledge of Microsoft Windows® operating system. HEAT Training topics include call logging, administrator, alert monitor, business process automation, auto ticket generator, answer wizard, Manager's Console, and more.
- Call Logging - Call logging module overview, Auto Tasks, HEAT board, call map features
- Administrator - Review of the administration module, validation constraints, views setup, security role, teams alert
- Alert Monitor - Alert monitor module review
- Business Process Automation - Setup of business rule editor and business rule monitor, setting up complex business rules
- Auto Ticket Generator - Auto ticket generator module overview, setup, create, update, and inquiry requests
- Answer Wizard - Review of answer wizard module review
- Manager's Console - Manager's console module overview, set up of metrics, notifications, logs, and thresholds
When & Where
Sheraton Milwaukee Brookfield Hotel
375 South Moorland Road
Brookfield,
WI 53005
Monday, February 23, 2009 at 8:30 AM - Wednesday, February 25, 2009 at 4:00 AM (CT)
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Hosted By
HEAT Training
Ticomix offers HEAT training through public and private classes to help you get the most out of your HEAT software investment. Our courses include HEAT Administrator, HEAT Advanced Administrator, and Designing HEAT Reports with Crystal Reports Designer. We can also customize HEAT training classes to fit your individual needs.
